Customer Service Representative

Uline; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading distribution company seeks a Customer Service Representative in Cambridge, Canada, offering competitive pay from $31 to $36 per hour. The role involves processing accounts, building relationships with customers, and providing solutions. Candidates should have strong communication skills and a high school diploma; a bachelor's degree is preferred. Benefits include health coverage, bonuses, and tuition assistance. The position is full-time with various in-office shifts available.

Benefits

Company-paid health coverage

Tuition Assistance Program

Monthly employee-appreciation events

On-site café and fitness center

Qualifications

• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but willingness to learn is essential.

Responsibilities

• Process customer orders and handle account inquiries using technology.
• Build business relationships with customers via phone, email, and chat.
• Recommend Uline's best solutions to meet customer needs.

Skills

Problem-solving

Listening

Communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Customer Service Representative

Pay from $31 to $36 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Fast, friendly and customer focused. As a Uline Customer Service Representative, you’ll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: Various in-office shifts available.

Why Customer Service at Uline?

• Learn: In-depth training helps you sharpen communication and problem-solving skills.

• Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

• Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.

• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

• Build business relationships with customers over phone, email and chat.

• Understand customer needs and recommend Uline's best solutions.

• Help customers navigate Uline's website and online ordering.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Excellent problem-solving, listening and communication skills.

• Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is a drug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

Explore Uline.jobs to learn more!