Customer Service Representative

Handyman Connection of Metro Vancouver, BC; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local home improvement company is hiring a Customer Service Representative in Burnaby, Canada. The ideal candidate will have strong communication skills and a friendly attitude. Responsibilities include managing customer interactions and job tracking. Competitive wages start at $16.00/hour with benefits. Join a supportive team focused on quality service.

Benefits

Competitive pay

Excellent training and support

Business casual atmosphere

Qualifications

• 1+ years experience in Call Center or Customer Service Role preferred.
• Experience in managing customer support and scheduling tasks.
• Knowledge of home repair and light remodeling is a plus.

Responsibilities

• Dedication to excellent customer service.
• Manage small business details independently.
• Schedule and track jobs, communicate with staff and customers.

Skills

Telephone communication skills

Written communication skills

Outgoing personality

Computer skills (Microsoft Office)

Ability to multi-task

Tools

CRM software

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business. We are now seeking a top-notch Customer Service Representative who can take on the role of keeping our craftsmen and customers on track!

This position has an upbeat attitude and willingness to help the team.

What You Will Receive

• Earn competitive pay depending on your skills, experience and availability - starting pay $16.00 / hour
• Work during traditional business hours
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task in a high stress environment

Qualifications

• Strong telephone and written communication skills
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (1+) years experience working in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a plus
• Competitive wages with benefits and incentive plan available to qualified applicant. (16 - 20 / hr. + bonus on Sales / commission)
• Applicants with general knowledge of building materials and trades are highly encouraged to apply.

Please visit our website for more information :

If you're looking for a customer service representative role AND the opportunity to work with a great group of people, reach out today to find out more about the team at Handyman Connection of !