Customer Service Representative

Hunter Amenities International Ltd; Burlington; On-site; CAD 46,000 - 51,000; Full time

Benefits offered by this job

Health, dental, life insurance

RRSP matching

Training reimbursement

Company-paid benefits

Job summary

Hunter Amenities is seeking a Customer Service Representative in Burlington, Ontario. You will handle customer inquiries, process orders, and maintain accurate records to ensure satisfaction for major hotel chains and other customers.

The role focuses on tracing shipments, handling special requests, and resolving concerns efficiently while working with the North American Sales Manager.

Qualifications

• High School education completed.
• 1–3 years in a customer service role.
• Strong interpersonal and communication skills.
• Organizational and problem-solving abilities.
• Ability to stay calm when issues escalate.
• Proficient with computers and MS Office suite.

Responsibilities

• Responds promptly to customer inquiries and requests.
• Processes orders, forms, applications, and other requests.
• Communicates with customers through various channels.
• Maintains records of customer interactions and transactions.
• Investigates and resolves complaints to customer satisfaction.
• Supports data updating projects for NA Sales Manager.

Skills

Customer service

Interpersonal communication

Problem solving

Microsoft Office

Calm under pressure

Education

High School education

Tools

Microsoft Office

Job description

Hunter Amenities is one of the world’s largest manufacturers of Personal Care Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies” program in Canada.

The Opportunity:

We’re looking for an enthusiastic Customer Service Representative to join our Customer Service team. Reporting to the North American Sales Manager, the Customer Service Representative provides quality customer service for major hotel chains and other customers, particularly in the areas of tracing shipments, special requests, concerns and order processing, with the result being customer satisfaction.

Reason for Vacancy: This is an incremental headcount role that has been added to support the continued growth of the team.

The salary range for this role is $46,000 to $51,000. Final placement within the range depends on market conditions, internal equity, and the candidate’s experience, skills, and qualifications.

Key Duties & Responsibilities:

• Responds promptly to customer inquiries
• Processes orders, forms, applications, and requests
• Communicate with customers through various channels
• Knows our products inside and out to answer questions
• Keeps records of customer interactions, transactions, comments and complaints
• Acknowledges and resolves all customer complaints and/or concerns to the satisfaction of the customer and Hunter Amenities
• Ensure customer complaints are handled fairly and expeditiously
• Pays attention to handling issues without incurring unnecessary costs
• Circulating customer complaints internally and ensures issues have been handled by all departments involved
• Maintains a filing system for customers’ original purchase orders, special notes, tax certificates, back-up documentation so it is easily accessible to all Hunter employees
• Provides feedback on the efficiency of the customer service process
• Ensures customer satisfaction and provides professional customer support
• The Customer Service Representative may be asked to support data-updating projects for the North American Sales Manager

Qualifications & Experience:

• High School education
• 1-3 years in a customer service role
• Strong interpersonal and communication skills
• Organizational and problem-solving skills
• Ability to stay calm when customer issues escalated
• Comfortable using computers including Microsoft Office programs

We offer:

• A competitive compensation package.
• An excellent company-paid benefit package including health, dental, life, a matching group RRSP, skills development, and training reimbursement.
• The opportunity to be part of a fast-growing, dynamic, and successful global team. We believe in our people and our people believe in Hunter.

A Little Bit More About Us:

Hunter Amenities’ global headquarters is in Burlington, Ontario where we manufacture one of the richest portfolios of licensed amenity brands for our 5- and 6-star global hotels, boutique hotels, spas, cruise lines and retail clients. Hunter has built a broad retail portfolio, creating both private labels and branded beauty products of the highest quality. Learn more about our company and culture at www.hunteramenities.com.

Based on our profile and needs we will only contact those candidates selected for interviews. Thanks for applying!

Hunter Amenities International Ltd. is an equal opportunity employer. Hunter does not discriminate on the basis of race/religion/sex/national origin/veteran/disability/sexual orientation/gender identity, or any other characteristic protected by current law.

Hunter Amenities is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 1-800-668-1483.