Customer Service Representative

U-Haul; Burlington; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick days

Career stability

Discounts on equipment and products

On-the-job training

RRSP payroll deduction plan

Wellness programs

Mindset App Program

Job summary

U-Haul is hiring a Customer Service Representative to be the face of our service and help customers with rentals, inspections, and equipment care at our Burlington location. You’ll use smartphone-based tech to dispatch, return equipment, and answer product questions, while ensuring a high level of customer satisfaction.

The role includes training through U-Haul University, opportunities for advancement, and a supportive team environment with the chance to contribute to daily operations and

Qualifications

• High school diploma or equivalent required.
• Valid driver's license required.
• Customer service experience is preferred.

Responsibilities

• Assist customers inside and outside a U‑Haul center with products and services.
• Use U‑Scan technology to manage rentals and inventory.
• Move and hook up U‑Haul trucks and trailers.
• Inspect and clean equipment on the lot and check fluids.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and accept equipment returns.
• Install hitches and trailer wiring.
• Fill propane (certification offered upon employment).
• Drive a forklift (certification offered upon employment).
• Participate in ongoing U‑Haul education through U‑Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is "Hire Fast, Pay Fast". You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers

• Paid holidays, vacation, and sick days, if eligible
• Career stability
• Gym Reimbursement Program, if eligible
• Opportunities for advancement
• Valuable on-the-job training
• Complete Benefit Plan, if eligible
• RRSP payroll deduction plan
• Deferred profit-sharing plan, if eligible
• You Matter Program (EAP)
• Mindset App Program
• Wellness Programs
• Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Work Environment

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.