Customer Service Representative

Chartright Air; Breslau; On-site; CAD 40,000 - 55,000; Full time

Job summary

A premier aviation company located in Ontario is looking for a dedicated Customer Service Representative for their Fixed Base Operation in Kitchener/Waterloo. The role involves delivering exceptional service to elite clientele, managing administrative tasks, and collaborating with team members. Candidates should have a diploma in business and 2+ years of customer service experience, demonstrating a strong focus on service excellence. Join a dynamic team committed to delivering high-quality experiences.

Benefits

100% company-paid extended health and dental coverage

Generous RRSP/DPSP matching program

Employee discounts

Qualifications

• Minimum 2+ years customer service experience in a busy environment.
• Experience with administrative tasks and data entry.
• Proficiency in MS Office.

Responsibilities

• Deliver customer service activities and greet guests.
• Support communications related to aircraft status.
• Conduct core administrative tasks like invoicing.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

MS Office proficiency

Education

Post-secondary diploma/degree in business

Job description

Overview

✈️ Who we are: Chartright Air Group is an innovator within the Canadian aviation industry, offering tailored private jet charter, turn-key aircraft management, aircraft maintenance and FBO services. Our commitment to safety, customer service, and operational excellence has established us as the leading provider of private jet service in Canada.

For over 35 years, we've built a reputation for safety, service excellence, and innovation. Our passionate team of aviation professionals thrive in a fast-paced, customer-driven environment where continuous improvement is encouraged and celebrated.

Why Chartright?

• Make an Impact: Help shape the future of a growing aviation company.
• Be Part of a Winning Team: Work with talented professionals who value collaboration and excellence.
• Drive Change: Contribute to our ongoing transformation and growth, using your unique skills to improve processes and deliver results.
• Grow Your Career: Access opportunities for personal and professional development.
• Competitive Benefits: Enjoy a competitive compensation package, including 100% company-paid extended health and dental coverage.
• Employee Perks: We offer a variety of partnerships, offering discounts for employees and their families.
• Plan Ahead: Benefit from our generous RRSP/DPSP matching program.

About the Role

Are you passionate about delivering exceptional customer service and creating memorable experiences for high-end clients? Our Fixed Base Operation (FBO) in Kitchener/Waterloo is seeking a dedicated and enthusiastic Customer Service Representative for a temporary one-year position. This is a unique opportunity to work in private aviation, where you'll be interacting with elite clientele and ensuring their needs are met with the highest level of professionalism and care. Join us and be a part of a dynamic team committed to excellence in every detail.

What You’ll Do

• Deliver a range of customer service activities including greeting guests and visitors, arranging and dispatching travel-related services and assisting customers to access and deboard aircraft
• Support communications related to aircraft arrival and departure times, corresponding with team members including the flight crew to ensure FBO awareness of flight status and any challenges
• Conduct core administrative activities including customer folio preparation as well as invoicing and processing payments
• Contribute to maintaining a clean and professional FBO operation
• Collaborate with internal team members with projects or tasks as needed to contribute to an overall smooth-running operation

What You Bring

• You have post-secondary education ideally a diploma/degree in business combined with a minimum 2+ years’ customer service experience in a busy, customer-focused environment; we’ll consider an equivalent combination of education and experience.
• Experience performing core administrative tasks and data entry with solid administration skills combined with a high degree of accuracy and strong attention to detail
• A customer-focused approach with ability to demonstrate a solid understanding of what effective customer service looks like and how to deliver it
• Solid, effective verbal, written and interpersonal communication skills
• Strong judgment combined with effective problem-solving skills
• Collaboration skills enabling you to work effectively with team members across functions
• A proactive, ‘can-do’, positive approach combined with a strong results-orientation
• Ability to be balanced, focused and remain customer focused in a busy, dynamic environment
• Proficiency in MS Office, able to quickly leverage internal systems and processes

Hours of Work

Available and flexible to work rotating shifts including weekends, statutory holidays and evenings as well as overtime when needed.

Diversity & Inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

We are committed to fair and equitable hiring practices; our hiring and selection process is conducted in accordance with all employment legislation and the Human Rights Code of Canada. If you require accommodation during the hiring and selection process, please advise the recruiter or contact [e-mail].

Ready to take off with us? Apply today and help shape the future of aviation. We thank all applicants for their interest. Only those selected for an interview will be contacted.