Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Winnipeg is seeking bilingual customer support representatives to provide inbound support, resolve technical issues, and deliver exceptional experiences. The ideal candidate is fluent in French and English, has customer service experience, and enjoys learning new technologies. This role offers remote work flexibility along with a comprehensive benefits package, including performance-based incentives.

Benefits

Comprehensive benefits package

Paid training

Employee referral bonuses

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive demeanor.

Skills

Fluency in both French and English

Strong computer navigation skills

Strong problem-solving skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $20.90/hour, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work remotely, providing flexibility and convenience
• Comprehensive benefits package including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonuses available
• Supportive and inclusive company culture with networking opportunities

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive demeanor

What is Required (Qualifications)

• Fluency in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced multitasking environment
• Strong problem-solving skills
• Familiarity with financial services products and services

Equal Opportunity Statement

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately."

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.