Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Vancouver; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Vancouver is seeking customer support representatives to assist clients in both French and English. The role involves inbound customer support, tracking information in databases, and delivering exceptional customer experiences. Required qualifications include a high school diploma and at least 1 year of customer service experience. The company offers a competitive salary up to $20.90/hour, flexible work-from-home arrangements, and a comprehensive benefits package.

Benefits

Performance-based incentives

Comprehensive benefits package

Flexible work-from-home arrangement

Access to DailyPay for early salary withdrawal

Qualifications

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• Open availability for work shifts.
• Ability to work in a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in English

Fluent in French

Strong computer navigation skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hr, with performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits package including medical, dental, vision insurance, and paid time off
• Access to DailyPay for early salary withdrawal
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak fluent French and English
• At least 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and familiarity with technology
• Eagerness to learn new technologies
• Experience in a fast-paced multitasking environment

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.