Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a Customer Service Representative to provide bilingual support in a remote setting. Responsibilities include assisting customers with inquiries and resolving basic technical issues. Ideal candidates must have at least 1 year of customer service experience and be fluent in French and English. This position offers a competitive salary and opportunities for career advancement.

Benefits

Salary up to $20.90/hr

Comprehensive benefits including medical, dental, and vision

Paid training and lucrative employee referral bonuses

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer service with a positive attitude.

Skills

Fluent in both French and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity

• Salary up to $20.90/hr, with performance‑based incentives
• Opportunities for career advancement and personal development within the organization
• Flexible work‑from‑home arrangement
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and lucrative employee referral bonuses
• Inclusive company culture with networking opportunities across diverse groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer service with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction‑free environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Previous experience in a remote customer service role
• Familiarity with financial services or products
• Ability to multitask effectively in a fast‑paced environment
• Strong interpersonal skills and a team‑oriented mindset
• Availability for flexible work hours

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #FinancialServices

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