Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A dynamic customer service provider in Canada is seeking bilingual candidates to provide inbound customer support. Ideal candidates will be fluent in French and English, have at least one year of customer service experience, and possess a high school diploma or GED. The role involves assisting with technical issues, tracking information, and enhancing customer experiences, all within a supportive remote environment. Benefits include competitive pay up to $20.90/hour, performance incentives, and comprehensive health coverage.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

Paid training

Inclusive company culture

Qualifications

• Must speak fluent French and English.
• At least 1 year of customer service experience.
• High school diploma or GED.
• Ability to work in a quiet, distraction-free environment.
• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent French

Fluent English

Customer service experience

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

Remote work technology

PC usage

Job description

Employer Industry: Customer Service in Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hour
• Performance-based incentives and lucrative employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance, and a registered retirement savings plan
• Opportunities for career advancement with nearly 80% of management promoted from within
• Paid training and a supportive work-from-home environment
• Inclusive company culture with networking opportunities in diverse groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak fluent French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Proficiency in fast-paced multi-tasking and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and knowledge of PC usage
• Experience with remote work technology and platforms

#CustomerService #BilingualJobs #RemoteWork #CareerGrowth #InclusiveCulture

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