Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service leader in Canada is seeking bilingual customer support representatives fluent in both French and English. Responsibilities include providing inbound support, assisting with technical issues, and maintaining documentation. The role offers a competitive salary of up to $20.90/hr, comprehensive benefits, and a flexible work environment. Ideal candidates will have customer service experience and a high school diploma or GED.

Benefits

Paid training

Performance-based bonuses

Comprehensive benefits including medical, dental, and vision insurance

Opportunities for career advancement

Supportive and inclusive company culture

Qualifications

• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free home environment.
• Willingness to learn new technologies.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluency in French and English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Financial Sector

Why consider this job opportunity:

• Salary up to $20.90/hr, plus performance-based incentives
• Paid training and performance-based bonuses
• Flexible work-from-home environment
• Opportunities for career advancement with 80% of managers promoted from within
• Comprehensive benefits including medical, dental, and vision insurance
• Supportive and inclusive company culture with numerous employee resource groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications):

• Open availability for scheduling
• Experience in a fast-paced multi-tasking environment
• Access to a desktop or laptop for required testing and work tasks
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #FinancialServices

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