Customer Service Rep – Remote (Financial, Bilingual: English / French)

Concentrix; Cambridge; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Cambridge is seeking a Customer Support Agent. The position requires fluency in French and English, with responsibilities that include assisting customers and resolving technical issues. Candidates should have at least one year of customer service experience and the ability to work from a distraction-free home environment. This role offers a salary of up to $20.90/hour and comprehensive benefits, with opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Lucrative referral bonuses

Flexible work-from-home arrangement

Qualifications

• Must have minimum of 1 year of customer service experience.
• Open availability for work shifts is required.
• Ability to work from a quiet, distraction-free environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Financial Services

Why consider this job opportunity:

• Salary up to $20.90/hour, with performance-based incentives
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of management positions filled internally
• Paid training and lucrative referral bonuses available
• Supportive company culture promoting diversity, equity, and inclusion

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services as needed
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Must speak fluent French and English
• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Ability to work from a quiet, distraction-free environment at home

How to Stand Out (Preferred Qualifications):

• Eagerness to learn new technologies
• Strong computer navigation skills and knowledge of PC operations
• Experience in a fast-paced multi-tasking environment
• Availability of a desktop or laptop for testing purposes

#FinancialServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

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