Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service company in Winnipeg is seeking a bilingual customer support representative to assist customers via phone. This role offers a competitive salary of $20/hr, work-from-home flexibility, and comprehensive benefits. Ideal candidates will be fluent in Spanish and English, possess customer service experience, and have a quiet workspace. If you're passionate about delivering exceptional customer experiences, this is the opportunity for you.

Benefits

Comprehensive benefits including medical, dental, vision insurance

Paid time off

Paid training and mentorship programs

Opportunity for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• A quiet, distraction-free home environment for work.

Responsibilities

• Provide inbound customer support using a call flow guide in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in both Spanish and English

Strong computer navigation skills

Ability to adapt to new technologies

Experience in a fast-paced environment

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement with approximately 80% of managers promoted from within
• Work-from-home convenience, providing flexibility in your work environment
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Access to employee wellness programs and networking opportunities across diverse groups
• Paid training and mentorship programs to support your professional development

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in both English and Spanish
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• A quiet, distraction-free home environment for work

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and familiarity with various technologies
• Eagerness to learn and adapt to new technologies
• Experience in a fast-paced multi-tasking environment

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