Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Sarnia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is seeking a remote Customer Service Representative who is bilingual in English and Spanish. You will provide exceptional support via inbound calls while assisting customers with their inquiries. Ideal candidates will have outstanding communication skills, over a year of customer service experience, and a strong motivation to learn new technologies. The role offers flexible work hours and opportunities for career growth.

Benefits

Medical, dental, and vision insurance

Paid training

Performance-based incentives

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Work-from-home convenience

Qualifications

• 1+ year of customer service experience.
• Fluent in Spanish and English required.
• Strong computer skills and a quiet working environment needed.

Responsibilities

• Provide inbound customer support in the customer's preferred language.
• Help customers resolve basic technical issues.
• Deliver expert customer experiences with a smile.

Skills

Fluent Spanish

Fluent English

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Job description

Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Work from home and interface with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client’s products and/or services. We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.

Job Description

Are you looking for a “work from home” career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative (Automotive, Bilingual: English / Spanish) position at Concentrix is just the right place for you!

As a remote Customer Service Rep (Automotive, Bilingual: English / Spanish), you’ll join an organically diverse team from 70+ countries where all members contribute and support each other’s success and well‑being, proudly united as “game‑changers.” Together, we help the world’s best‑known brands improve their businesses through exceptional customer experiences and tech‑powered innovation. And due to continued growth, we’re looking for more talented game‑changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

Career Growth and Personal Development

This is a great “work from home” opportunity that will allow you to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

• The ability to speak fluent Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction‑free environment to work from in your home
• Proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; a work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary for this position is $20/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Paid training and performance‑based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work‑from‑home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Reimagine the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”

Location: CAN, ON, Work-at-Home

Language Requirements:

Time Type: Full time

Concentrix EEO Statement

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

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