Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Prince Edward Island; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a bilingual Customer Service Representative to provide inbound support in English and Spanish. The ideal candidate should have at least one year of customer service experience, a high school diploma, and the ability to work in a quiet home environment. This position offers a salary of $20/hr, performance-based incentives, and opportunities for career growth with a supportive remote work culture. Comprehensive benefits and mentorship programs are included.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Opportunity for career advancement

Work-from-home convenience

Access to daily pay options

Employee wellness programs

Mentorship programs and networking opportunities

Qualifications

• Must be fluent in both Spanish and English.
• Minimum of 1 year of customer service experience.
• High school diploma or GED required.
• Ability to work in a quiet, distraction-free home environment.
• Strong computer navigation skills and proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and services to enhance customer satisfaction.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in Spanish

Fluent in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Tools

CRM software

Job description

Why consider this job opportunity

• Salary of $20/hr plus performance-based incentives
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience with a supportive remote work culture
• Comprehensive benefits including medical, dental, and vision insurance
• Access to daily pay options and a variety of employee wellness programs
• Mentorship programs and networking opportunities within diverse groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in both English and Spanish
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to enhance customer satisfaction
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED required
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with technical support or troubleshooting
• Familiarity with customer relationship management (CRM) software
• Previous work experience in the automotive industry or related field
• Demonstrated ability to work collaboratively in a team environment
• Interest in ongoing learning and development opportunities

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #AutomotiveSupport

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