Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Ottawa; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Ottawa is looking for a Bilingual Customer Support Specialist to provide exceptional support in both Spanish and English. This role offers the flexibility of working from home, competitive pay of $20/hr, and significant career advancement opportunities. Candidates should have a calm, organized home office and at least one year of customer service experience. Comprehensive benefits and paid training are included.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Performance-based incentives

Career advancement opportunities

Qualifications

• Fluency in Spanish and English is essential.
• Minimum of 1 year in a customer service role required.
• Must have a distraction-free work environment at home.

Responsibilities

• Provide inbound customer support via call flow guide.
• Assist customers with basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in both Spanish and English

Strong computer navigation skills

Proficiency in fast-paced multi-tasking

Education

High school diploma or GED

Job description

Employer Industry:

Customer Service in the Automotive Sector

Why consider this job opportunity:

• Salary of $20/hr, with potential incentives based on performance
• Opportunity for career advancement, with 80% of managers promoted from within
• Work-from-home convenience, offering flexibility in your schedule
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and performance‑based incentives
• Inclusive company culture with networking opportunities across diverse groups

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in both Spanish and English
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• A quiet, distraction‑free work environment at home with high‑speed internet

How to Stand Out (Preferred Qualifications):

• Strong computer navigation skills and proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• A desktop or laptop available for work‑related tasks
• Experience in a remote work setting

#CustomerService #AutomotiveIndustry #BilingualJobs #CareerGrowth #RemoteWork

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