Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service solutions company is seeking a Bilingual Customer Support Associate in Cambridge, Canada. The role involves providing inbound support in both English and Spanish, assisting customers with basic technical issues, and delivering exceptional service. The ideal candidate will have at least 1 year of customer service experience, a high school diploma, and strong multitasking skills. This position offers a flexible work-from-home schedule, a base salary of $20/hr, and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, vision, and paid time off

DailyPay enrollment option for early access to pay

Supportive and inclusive company culture with various networking groups and wellness programs

Opportunity for career advancement with 80% of managers promoted from within

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Tools

Customer Relationship Management (CRM) software

Job description

Employer Industry: Customer Service Solutions (Automotive)

Why consider this job opportunity:

• Base salary of $20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision, and paid time off
• DailyPay enrollment option for early access to pay
• Supportive and inclusive company culture with various networking groups and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in both English and Spanish
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications):

• Experience in the automotive industry
• Familiarity with customer relationship management (CRM) software
• Previous experience in a remote work environment
• Eagerness to learn and adapt to new technologies
• Strong problem-solving skills

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