Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Calgary; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service firm in Calgary is seeking bilingual candidates fluent in Spanish and English for remote customer support roles. Responsibilities include assisting customers with technical issues, documenting interactions, and promoting additional services. Candidates should have at least 1 year of customer service experience, a high school diploma, and open availability. The position offers a competitive base salary of $20/hr plus incentives, and comprehensive benefits including medical and dental insurance.

Benefits

Competitive base salary

Incentives based on performance

Comprehensive benefits including medical, dental, and vision

DailyPay enrollment option

Flexible work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability to accommodate various shifts.

Responsibilities

• Provide inbound customer support in the customer’s preferred language using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to customers.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluency in Spanish

Fluency in English

Strong computer navigation skills

Ability to work in a quiet environment

Education

High school diploma or GED

Job description

Employer Industry

Customer Service and Automotive

Why consider this job opportunity

• Base salary of $20/hr, plus incentives based on performance
• Opportunity for career advancement within a company that promotes from within
• Work-from-home convenience, allowing for a flexible work environment
• Comprehensive benefits including medical, dental, and vision insurance
• DailyPay enrollment option for early access to earned wages
• Engaging company culture with various networking and mentorship opportunities

What to Expect (Job Responsibilities)

• Provide inbound customer support in the customer’s preferred language using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluency in both Spanish and English
• Minimum of 1 year of customer service experience
• Open availability to accommodate various shifts
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment from home

How to Stand Out (Preferred Qualifications)

• Strong computer navigation skills and familiarity with PC technology
• Eagerness to learn and adapt to new technologies
• Experience in fast-paced multi-tasking environments
• A desktop or laptop to complete PC and internet testing (a work computer may be provided depending on the position)

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