Customer Service Rep – Remote (Automotive, Bilingual: English / Spanish)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a Bilingual Customer Support Representative in British Columbia. You will provide inbound customer support in both English and Spanish, assist with technical issues, and track customer information in databases. Applicants must have a high school diploma and at least a year of customer service experience. This position offers a $20/hr base salary, performance-based incentives, and a flexible work-from-home schedule with comprehensive benefits.

Benefits

Paid training

Comprehensive benefits including medical, dental, vision

Flexible schedule

DailyPay enrollment option

Qualifications

• Must be bilingual in Spanish and English.
• Minimum of 1 year of customer service experience.
• Ability to maintain a quiet, distraction-free work environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Bilingual (Spanish and English)

Customer service experience

Strong computer navigation skills

Fast-paced multi-tasking

Education

High school diploma or GED

Tools

CRM software

Job description

Employer Industry: Customer Service (Automotive Support)

Why consider this job opportunity

• Base salary of $20/hr, with additional performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Work-from-home convenience with a flexible schedule
• Comprehensive benefits including medical, dental, vision insurance, and a registered retirement savings plan
• DailyPay enrollment option to access pay early
• Supportive company culture with various employee resource groups and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in both English and Spanish
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must be bilingual in Spanish and English
• Minimum of 1 year of customer service experience
• High school diploma or GED is required
• Ability to maintain a quiet, distraction-free work environment at home
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience working in a remote environment
• Familiarity with customer relationship management (CRM) software
• Eagerness to learn new technologies and improve technical skills
• Previous experience in the automotive industry
• Strong problem-solving skills and ability to work independently

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