Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for a Customer Support Representative in Canada. This remote position offers a salary of up to $24.56/hour, along with performance-based incentives and comprehensive benefits. Responsibilities include providing customer support in multiple languages, resolving technical issues, and documenting information effectively. Candidates should have at least one year of customer service experience and a high school diploma. Join a dynamic team that values growth and provides opportunities for career advancement.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Flexible work-from-home position

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work from a quiet, distraction-free environment at home.
• Experience in a customer service role within the automotive industry preferred.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in English

German

French

Strong computer navigation skills

Empathy in customer interactions

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why consider this job opportunity

• Salary up to $24.56/hour with performance-based incentives
• Opportunities for career advancement, with 80% of management positions filled internally
• Flexible work-from-home position
• Comprehensive benefits including medical, dental, and vision insurance, and employee assistance programs
• Paid training and unique networking opportunities within diverse employee groups
• Supportive culture that values personal development and well-being

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in English, German, and French
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Ability to work from a quiet, distraction-free environment at home
• Strong computer navigation skills and familiarity with technology

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role within the automotive industry
• Residing in the Oshawa, ON area is preferred but not mandatory
• Proficiency in fast-paced multitasking
• Eagerness to learn and adapt to new technologies
• Strong interpersonal skills and empathy in customer interactions

#AutomotiveCustomerService #RemoteWork #CareerGrowth #CustomerExperience #DiversityAndInclusion

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