Customer Service Rep – Remote (Automotive, Bilingual: English / German)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a Remote Customer Support Representative fluent in English, German, and French. Responsibilities include providing customer support via call, resolving technical issues, and ensuring superior service experiences. Ideal candidates should possess a high school diploma, at least one year of customer service experience, and strong computer skills. This role offers a salary of up to $24.56/hour, performance incentives and a comprehensive benefits package including medical and dental coverage.

Benefits

Comprehensive benefits package

Performance-based incentives

Access to DailyPay

Career advancement opportunities

Qualifications

• Must have at least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in English

Fluent in German

Fluent in French

Strong computer navigation skills

Multitasking proficiency

Education

High school diploma or GED

Job description

Employer Industry: Automotive Customer Service

Why Consider this Job Opportunity

• Salary up to $24.56/hour, with performance‑based incentives
• Opportunity for career advancement and growth within the organization, with 80% of managers promoted internally
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance, as well as paid time off
• Access to DailyPay for early pay options
• Inclusive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in English, German, and French
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction‑free environment from home
• Strong computer navigation skills and proficiency in multitasking

How to Stand Out (Preferred Qualifications)

• Candidates from the Oshawa, ON area are preferred but not required
• Eagerness to learn new technologies
• Experience in a fast‑paced customer service environment

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