Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Red Deer; Remote; CAD 30,000 - 60,000; Full time

Job summary

A global customer service company is seeking a Customer Service Representative to provide remote support in both French and English. Candidates must have at least one year of customer service experience and a high school diploma. The role offers competitive pay ranging from $16 to $25 per hour, with additional benefits including medical insurance and performance-based incentives.

Benefits

Medical, dental, and vision insurance

Paid training and performance incentives

DailyPay enrollment option

Opportunities for networking and mentorship

Qualifications

• Speak fluent French and English.
• At least one year of customer service experience.
• A quiet, distraction-free environment to work from home.

Responsibilities

• Provide inbound customer support using preferred language.
• Help customers with basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Fluent in French

Fluent in English

Customer service experience

Computer navigation skills

Multitasking ability

Education

High school diploma or GED

Job description

Job Title

Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Job Description

Le/la représentant(e) du service à la clientèle – Télétravail (automobile, bilingue anglais/français) travaille à domicile et communique avec les clients par appels entrants et sortants et/ou par Internet. Ce poste offre un service à la clientèle de soutien et de résolution des problèmes courants et des questions concernant les produits et/ou services des clients. (Nous acceptons les candidatures pour ce poste en continu. Les anciens combattants sont encouragés à postuler.)

The Customer Service Rep – Remote (Automotive, Bilingual: English / French) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

• DOIT PARLER COURANTEMENT LE FRANÇAIS ET L'ANGLAIS *
• MUST SPEAK BOTH FRENCH AND ENGLISH FLUENTLY *

UNE NOUVELLE CARRIÈRE, ADAPTÉE À VOUS

Vous recherchez une réorientation professionnelle en télétravail au sein d'une organisation internationale avant-gardiste qui cultive une culture inclusive et humaine, ainsi qu'un véritable sentiment d'appartenance ? Souhaitez-vous…

ÉVOLUTION DE CARRIÈRE ET DÉVELOPPEMENT PERSONNEL

Voici une excellente occasion de télétravail…

VOTRE POSTE

En tant que représentant…

• Fournir un soutien à la clientèle entrant…
• Aider les clients à résoudre les problèmes techniques de base.
• Faire le suivi, documenter…
• Offrir des produits et/ou services supplémentaires.
• Offrir une expérience client experte… avec le sourire.

Vos Qualifications

• Parler couramment le français et l'anglais
• Au moins un an d'expérience en service à la clientèle
• Diplôme d'études secondaires ou diplôme d'études générales
• Un environnement calme et sans distractions pour travailler de la maison
• Maîtrise du multitâche rapide
• Désir d'apprendre de nouvelles technologies
• Excellentes compétences en navigation informatique et connaissance de l'informatique
• Un ordinateur de bureau ou portable pour effectuer des tests informatiques et Internet ; un ordinateur de travail peut être fourni selon le poste proposé, mais sans garantie (à discuter avec un recruteur)
• Internet haute vitesse (sans Wi-Fi, ni point d'accès, ni satellite) et un téléphone intelligent

LES AVANTAGES POUR VOUS

• Le salaire de base pour ce poste est entre 16 $ et 25 $ de l'heure (le taux de rémunération ne sera pas inférieur au salaire minimum applicable), ainsi que des primes d'intéressement adaptées à la performance individuelle et à celle de l'entreprise. Le salaire réel varie selon le lieu de travail, les qualifications, les compétences, la formation, l'expérience et les compétences. Les avantages sociaux offerts aux employés admissibles à ce poste comprennent une assurance médicale, dentaire et ophtalmologique, un programme complet d'aide aux employés (PAE), un régime enregistré d'épargne-retraite, des congés et jours fériés payés, et des journées de formation rémunérées.
• Option d'inscription DailyPay pour recevoir votre salaire à l'avance, quand vous le souhaitez.
• Formations rémunérées et primes de performance.
• Possibilités de primes de recommandation lucratives.
• Opportunités de réseautage avec des groupes organisés sur les thèmes suivants : Réseau de femmes, Professionnels noirs, Fierté LGBTQ+, Capacité (handicap), Dynamique (neurodiversité), Femmes dans la technologie, Champions OneEarth, et plus encore.
• Programmes de santé et de bien‑être avec des partenaires formés pour promouvoir une vie saine.
• Programmes de mentorat pour un parcours professionnel enrichissant.
• Télétravail pratique.
• Programmes et événements favorisant la diversité, l'équité et l'inclusion, ainsi que la citoyenneté mondiale, le développement durable et le soutien communautaire.
• Célébrations pour la Journée Concentrix, la Journée d'appréciation des acteurs du changement, la Semaine du service à la clientèle, la Journée mondiale du nettoyage, #MaPromesseOneEarth, et plus encore.

RÉINVENTEZ LA MEILLEURE VERSION DE VOUS-MÊME !

Si tout cela vous semble être la prochaine étape idéale de votre carrière, n'hésitez pas à nous contacter. Postulez dès aujourd'hui et découvrez pourquoi plus de 440 000 personnes innovatrices à travers le monde considèrent Concentrix comme leur « employeur de choix ».

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward‑thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

Career Growth and Personal Development

This is a great “work from home” opportunity that will allow you to reimagine an all‑new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile.

Your Qualifications

• The ability to speak fluent French and English
• 1+ year of customer service experience
• A high school diploma or GED
• A quiet, distraction‑free environment to work from in your home
• Proficiency in fast‑paced multi‑tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone

What’s In It For You

• The base salary range for this position is $16‑$25/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay “early,” when you want it
• Paid training and performance‑based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work‑from‑home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game‑changers around the globe call Concentrix their “employer of choice.”

Location
CAN, ON, Work‑at‑Home

Time Type
Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status. Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

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