Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada is seeking a Customer Service Representative to provide inbound support and assist customers with technical issues. Candidates should be fluent in French and English, possess strong computer skills, and have at least 1 year of customer service experience. This role offers competitive pay up to $25 per hour, remote work flexibility, and opportunities for career advancement.

Benefits

Performance-related bonuses

Comprehensive benefits package including medical, dental, and vision insurance

Access to DailyPay for early salary access

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer's preferred language.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity:

• Salary up to $25 per hour, with performance-related bonuses
• Opportunities for career advancement, with nearly 80% of managers promoted from within
• Work-from-home convenience, fostering a flexible work-life balance
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to DailyPay for early salary access
• Engaging company culture with diverse networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free home work environment
• Strong computer navigation skills and basic PC knowledge

How to Stand Out (Preferred Qualifications):

• Experience in a fast-paced multi-tasking environment
• Eagerness to learn new technologies
• Access to a desktop or laptop for completing testing; a work computer may be provided based on position

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