Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Nova Scotia; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Canada, Nova Scotia, is seeking a bilingual Customer Support Representative. This role involves providing inbound support, resolving technical issues, and ensuring exceptional customer experiences. Candidates must have at least 1 year of experience in customer service and be fluent in both French and English. The position offers $25/hr, with flexible work-from-home arrangements and comprehensive benefits.

Benefits

DailyPay option for early access to wages

Comprehensive benefits including medical, dental, and vision insurance

Paid training and performance-based incentives

Qualifications

• At least 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver exceptional customer experiences.

Skills

Fluent in French

Fluent in English

Strong multi-tasking skills

Eagerness to learn new technologies

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Support for Automotive Sector

Why Consider this Job Opportunity

• Salary up to $25/hr
• DailyPay option for early access to earned wages
• Comprehensive benefits including medical, dental, and vision insurance
• Paid training and performance-based incentives
• Opportunities for networking and involvement in diverse employee resource groups
• Flexible work-from-home arrangement

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must speak fluent French and English
• At least 1 year of customer service experience
• High school diploma or GED
• Ability to work in a quiet, distraction-free environment at home
• Strong multi-tasking skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience in a remote work environment
• Familiarity with customer service software and tools
• Strong problem-solving abilities
• Background in the automotive industry
• Previous experience in a bilingual customer service role

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