Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Newfoundland and Labrador; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is looking for remote customer support agents in Newfoundland and Labrador, Canada. The ideal candidate will provide exceptional service to customers in both French and English and must have a high school diploma and at least one year of customer service experience. This role offers a salary of up to $25/hour, comprehensive benefits, and opportunities for career advancement, making it an excellent opportunity for those seeking a flexible work from home environment.

Benefits

Comprehensive benefits package including medical, dental, and vision insurance

Paid time off

Access to DailyPay for early salary withdrawal

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free home environment for remote work.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver expert customer service with a positive attitude.

Skills

Fluency in both French and English

Strong computer navigation skills

Ability to multitask in a fast-paced setting

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $25/hour with performance-based incentives
• Opportunities for career advancement, with nearly 80% of management positions filled internally
• Work from the comfort of your home, offering flexibility
• Comprehensive benefits package including medical, dental, and vision insurance, as well as paid time off
• Access to DailyPay for early salary withdrawal
• Supportive and inclusive company culture with various employee resource groups

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer service with a positive attitude

What is Required (Qualifications)

• Fluency in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free home environment for remote work
• Strong computer navigation skills and the ability to multitask in a fast-paced setting

How to Stand Out (Preferred Qualifications)

• Experience in a customer service role within the automotive industry
• Familiarity with technical troubleshooting
• Strong desire to learn and adapt to new technologies
• Previous experience working remotely
• Involvement in community service or volunteer work

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.