Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A customer service solutions provider is seeking candidates for a remote customer support role. Applicants must be fluent in both French and English, with at least 1 year of customer service experience. This position offers a salary of up to $25/hour and a comprehensive benefits package. Applicants should have strong computer skills and a quiet work environment. The company values career advancement, and nearly 80% of managers are promoted from within, ensuring ample opportunities for professional growth.

Benefits

Comprehensive benefits package

Performance-based incentives

Access to daily pay options

Qualifications

• Minimum 1 year of customer service experience is required.
• Must have a quiet, distraction-free home work environment.
• Eagerness to learn new technologies is essential.

Responsibilities

• Provide customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and track information in databases.
• Offer additional products and services to customers.
• Deliver exceptional customer experiences.

Skills

Fluency in French

Fluency in English

Strong computer navigation skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service Solutions

Why Consider this Job Opportunity

• Salary up to $25/hour, with performance-based incentives
• Opportunity for career advancement, with nearly 80% of managers promoted from within
• Work remotely from the comfort of your home
• Comprehensive benefits package including medical, dental, and vision insurance
• Access to daily pay options for early salary access
• Supportive and inclusive work environment with diverse networking opportunities

What to Expect (Job Responsibilities)

• Provide customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Document and track information in databases
• Offer additional products and services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free environment to work from home
• Strong computer navigation skills and eagerness to learn new technologies

How to Stand Out (Preferred Qualifications)

• Experience working in a fast-paced, multitasking environment
• A desktop or laptop for testing purposes (work computer may be provided)
• High-speed internet connection (no wireless/hotspots or satellite)

#CustomerService #RemoteWork #CareerGrowth #BilingualJobs #InclusiveWorkplace

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