Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company is looking for customer support representatives to assist clients in both French and English. This remote position requires strong multitasking skills and a quiet home environment. Candidates should possess at least one year of customer service experience and be eager to learn. The role offers flexible schedules, comprehensive benefits, and performance-based incentives, making it a great opportunity for growth within the company.

Benefits

Performance-based incentives

Comprehensive benefits including medical, dental, and vision

Flexible scheduling

Qualifications

• Minimum of 1 year of customer service experience.
• A quiet, distraction-free home work environment.
• Strong computer navigation skills.

Responsibilities

• Provide inbound customer support in the customer’s preferred language.
• Assist customers in resolving basic technical issues.
• Track and document information in databases.
• Offer additional products to enhance customer experience.
• Deliver expert customer interactions with a positive attitude.

Skills

Fluent in both French and English

Strong multitasking skills

Strong problem-solving skills

Education

High school diploma or GED

Tools

Customer relationship management (CRM) software

Job description

Employer Industry: Customer Service (Automotive)

Why consider this job opportunity

• Salary up to $25/hour
• Performance-based incentives and lucrative employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance, employee assistance program, and retirement savings plan
• Opportunities for career advancement, with 80% of management positions filled internally
• Work-from-home convenience with flexible scheduling
• Inclusive company culture with various employee resource groups and networking opportunities

Job Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to enhance customer experience
• Deliver expert customer interactions with a positive attitude

Qualifications

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• A quiet, distraction-free home work environment
• Strong multitasking and computer navigation skills

Preferred Qualifications

• Experience in the automotive industry
• Familiarity with customer relationship management (CRM) software
• Previous remote work experience
• Strong problem-solving skills
• Eagerness to learn and adapt to new technologies