Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in British Columbia is seeking customer service agents to provide support in both French and English. Candidates should have at least 1 year of experience, a high school diploma, and a quiet workspace. This role offers the opportunity to work remotely, with a salary of up to $25 per hour, along with training and incentives.

Benefits

Opportunities for career advancement

Paid training

Access to health and wellness programs

Mentorship and networking opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Quiet, distraction-free workspace for remote work.
• Ability to provide inbound customer support.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to clients.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both French and English

Strong computer navigation skills

Basic PC knowledge

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Salary up to $25 per hour
• Opportunities for career advancement and personal development, with 80% of managers promoted from within
• Work remotely from a distraction-free environment
• Paid training and performance-based incentives available
• Access to health and wellness programs, mentorship, and networking opportunities
• Company culture that promotes diversity, equity, and inclusion

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide in the customer’s preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to clients
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Fluent in both French and English
• Minimum of 1 year of customer service experience
• High school diploma or GED
• Quiet, distraction-free workspace for remote work
• Strong computer navigation skills and basic PC knowledge

How to Stand Out (Preferred Qualifications)

• Experience in a fast-paced, multitasking environment
• Eagerness to learn new technologies
• A desktop or laptop computer for testing purposes