Customer Service Rep – Financial (Remote)

Concentrix; Winnipeg; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider in Manitoba seeks an experienced customer service representative. This role involves providing inbound support, resolving technical issues, and delivering excellent customer service. Ideal candidates will have at least one year of experience, a high school diploma, and a suitable home workspace. Flexible work-from-home options and opportunities for career advancement are available, along with competitive pay and comprehensive benefits.

Benefits

Performance-based incentives

DailyPay enrollment option

Comprehensive medical, dental, and vision insurance

Opportunities for career advancement

Supportive work environment

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability to work.
• A quiet, distraction-free home workspace with high-speed internet.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Job description

Why consider this job opportunity:

• Salary up to $20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement, with 80% of management positions filled internally
• Supportive and inclusive work environment with various employee resource groups
• Work-from-home flexibility, allowing for a distraction-free work environment

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability to work
• Proficiency in fast-paced multi-tasking and strong computer navigation skills
• A quiet, distraction-free home workspace with high-speed internet

How to Stand Out (Preferred Qualifications):

• Experience with technology and eagerness to learn new tools
• Previous experience in remote work environments
• Familiarity with customer relationship management (CRM) software
• Strong problem-solving skills and ability to work independently
• Participation in community service or diversity initiatives

#CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits #DiversityAndInclusion

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.