Customer Service Rep – Financial (Remote)

Concentrix; Moose Jaw; Remote; CAD 20,000; Full time

Job summary

A leading customer service provider in Canada is seeking customer support representatives to assist customers with technical issues and provide exceptional service. This position offers flexible work-from-home options, competitive pay of up to $20/hr, and opportunities for career advancement. Candidates should have prior customer service experience and a high school diploma. This role emphasizes a distraction-free work environment and strong multi-tasking skills.

Benefits

Comprehensive benefits package

DailyPay enrollment option

Opportunities for career advancement

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduled shifts.
• Ability to work in a quiet, distraction-free environment from home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Document and retrieve information in databases.

Skills

Customer service experience

Proficiency in multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary up to $20/hr, plus performance-based incentives
• Opportunities for career advancement and personal development, with 80% of management promoted from within
• Work-from-home convenience providing a flexible work environment
• Comprehensive benefits package, including medical, dental, vision insurance, and paid time off
• DailyPay enrollment option to access pay earlier when needed
• Inclusive company culture with networking groups and health and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduled shifts
• Ability to work in a quiet, distraction-free environment from home
• Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications)

• Eagerness to learn new technologies
• Access to a desktop or laptop for PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.