Customer Service Rep – Financial (Remote)

Concentrix; Medicine Hat; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service company in Canada is seeking candidates for a remote customer support role. You will assist customers with inquiries and technical issues, ensuring a positive experience. Ideal candidates have at least one year of experience in customer service and possess strong computer navigation skills. This role offers a competitive salary, flexible hours, and opportunities for career advancement within the organization.

Benefits

Paid training

Comprehensive benefits

Flexible schedule

DailyPay enrollment

Qualifications

• Minimum of 1 year of customer service experience.
• Strong computer navigation skills and proficiency in multi-tasking.
• A quiet, distraction-free environment to work from at home.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Customer service experience

Computer navigation skills

Multi-tasking

Communication skills

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Financial Services

Why consider this job opportunity:

• Salary range of $18-$20/hr, plus performance-based incentives
• Paid training and opportunities for career advancement within the organization
• Work-from-home convenience with a flexible schedule
• DailyPay enrollment option to access pay early
• Comprehensive benefits including medical, dental, vision insurance, and paid time off
• Supportive company culture with networking opportunities and wellness programs

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services to customers
• Deliver exceptional customer experiences with a positive attitude

What is Required (Qualifications):

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability to work flexible hours
• Strong computer navigation skills and proficiency in multi-tasking
• A quiet, distraction-free environment to work from at home

How to Stand Out (Preferred Qualifications):

• Experience with technical support or financial services
• Eagerness to learn new technologies and systems
• Previous experience in a remote work environment
• Strong communication skills and ability to work in a team-oriented atmosphere

#CustomerService #RemoteWork #CareerGrowth #FinancialServices #WorkFromHome

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