Customer Service Rep/ Dispatcher

Sewer Squad; Ajax; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading plumbing service provider in Ajax is seeking a Customer Service Representative/Dispatcher. In this role, you will be the first point of contact for customers, manage inquiries, and schedule service appointments. Candidates should have 2-3 years of experience in customer service or dispatch and possess exceptional communication skills. Join a team that values work-life balance and continuous training.

Benefits

PTO + Holidays

Extended Health & Dental Benefits

Gym membership

In-house Beverages & Snacks

Year Round Team Events

Qualifications

• 2-3 years of experience in customer service, dispatch, or inside sales.
• Professional, positive demeanor, able to remain calm under pressure.
• Ability to be available for on-call weekends/holidays as required.

Responsibilities

• Answer calls and emails as the first point of contact for customers.
• Schedule work orders in a timely manner.
• Convert incoming customer calls into booked service appointments.

Skills

Exceptional communication skills

Ability to prioritize in a fast-paced environment

Tech-savvy

Detail-oriented

Job description

CUSTOMER SERVICE REPRESENTATIVE/DISPATCHER
Ajax, ON

Be the voice that customers trust and the bridge that keeps our team running smoothly. At Sewer Squad, we don’t just fix plumbing problems, we protect homes, restore comfort, and make bad days better. For the past 7 years, we’ve served the Greater Toronto Area with unmatched expertise, advanced tools, and a big dose of human care. Now we’re looking for a Customer Service Representative/Dispatcher who knows how to turn a ringing phone into a smile on the other end.

Who Are We?
Sewer Squad has been proudly serving the Toronto and GTA region for over 5 years. We're the caped crusaders of plumbing, swooping in to defeat disasters and restore order. Not only are we ace plumbers, but we're drain defenders too! We create an environment where our team members feel valued, well-equipped, and enthusiastic about coming to work each day. At Sewer Squad, we empower our employees to achieve the work/life balance they've always wanted while enjoying their career every day.

Why You'll Love Working Here
We believe in taking care of our team so you can take care of our customers:

• Work/Life Balance, we mean it.
• PTO + Holidays
• Extended Health & Dental Benefits
• Ongoing training, coaching, and mentoring to grow your career
• New technology & integrated software (goodbye messy spreadsheets)
• Gym membership
• In-house Beverages & Snacks
• Year Round (FUN) Team Events
• A family.

The Big Task
As Customer Service Rep/Dispatcher you will be responsible for answering calls and emails and will be the first point of contact for customers. You will effectively communicate between customers and service technicians to schedule work orders in a timely manner. Additionally, you will promote customer satisfaction by converting incoming customer calls into booked service appointments

What You’ll Do

• Meeting and exceeding sales targets through effective sales techniques
• Developing and maintaining relationships with new and existing clients
• Conducting market research and analyzing sales data to identify new sales opportunities
• Preparing and delivering sales pitches to potential clients
• Generating leads
• Providing regular reports on sales activity and performance
• Collaborating with other departments to ensure customer satisfaction
• Ensuring health and safety policies and company policies are adhered to
• Performing all job functions in a safe and healthy manner, abiding by all health and safety rules and regulations.
• Adhering to all federal, provincial, municipal and city plumbing codes
• Other tasks as assigned.

What Makes YOU Great

• 2-3 years of experience in customer service, dispatch, or inside sales
• Exceptional communication skills: written, verbal, and listening
• Quick thinker with the ability to prioritize in a fast-paced environment
• Tech-savvy and comfortable learning new software
• Detail-oriented, accurate, and reliable
• Ability to be available for on-call weekends/holidays as required
• Professional, positive, and able to keep calm under pressure
• Highly organized in prioritizing work and multi-tasking

Why This Role Matters
When a customer calls us, they’re often stressed, frustrated, or even panicked. You’re not just booking an appointment, you’re creating trust, easing fears, and setting the tone for our service experience. The way you manage that first touch shapes everything that follows.

We keep on growing because we hire the best - yes that's YOU! We aim for success and growth; we need top of the line individuals who genuinely care about the customers and look at this opportunity as not just a job but as a career.