Customer Service Rep (Bilingual) - Remote

Teladoc Health; Laval; Remote; CAD 30,000 - 60,000; Part time

Job summary

A leading telehealth provider is seeking a Tier 1 Patient and Member Support Representative in Laval, Quebec. This role focuses on providing exceptional customer service via calls, emails, and chats, ensuring patient satisfaction while managing multiple responsibilities. Candidates must be bi-lingual in English and French with strong communication and organizational skills. The position offers flexible scheduling with a minimum commitment of 15 hours per week at $24 CAD per hour.

Qualifications

• Exceptional empathy and clear communication with members and patients.
• Strong organizational skills for managing multiple priorities.
• Ability to adapt to new processes in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries.
• Ensure high customer satisfaction and handle crisis situations.
• Work independently and collaboratively within a team.

Skills

Telephonic communication

Problem-solving

Organizational skills

Empathy

Bi-lingual (English and French)

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenge effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Schedule

• Monday to Friday : 5 : 00AM-9 : 00AM EST
• Thursday and Friday : 8 : 00PM-12 : 00AM EST
• Saturday and Sunday : 5 : 00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry‑relevant skills in virtual healthcare, patient communication, and crisis handling

Requirements

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi‑lingual English and French, is a requirement