Customer Service Rep – Automotive (Remote)

Concentrix; Edmonton; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is seeking a customer support representative in Edmonton, Canada. This role involves assisting customers, resolving technical issues, and offering additional products. Candidates should have at least one year of customer service experience and a high school diploma. This position offers a salary range of $17-$20/hr along with comprehensive benefits and a supportive work-from-home environment.

Benefits

Comprehensive benefits including medical, dental, and vision insurance

Paid training

Performance-based incentives

Career advancement opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability for scheduling.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.

Skills

Customer service experience

Multi-tasking

Strong computer navigation skills

Education

High school diploma or GED

Job description

Why consider this job opportunity

• Salary range of $17-$20/hr, plus performance-based incentives
• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and holidays
• Opportunities for career advancement with 80% of managers promoted from within
• Work-from-home convenience with a supportive and inclusive culture

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Open availability for scheduling
• Proficiency in fast-paced multi-tasking
• Strong computer navigation skills and PC knowledge

How to Stand Out (Preferred Qualifications)

• Experience with customer service in the automotive industry
• Eagerness to learn new technologies
• Ability to work in a quiet, distraction-free environment
• Desktop or laptop for completing PC and internet testing
• High-speed internet connection (no wireless/hotspots or satellite)

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