Customer Service Rep – Automotive (Remote)

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service provider is looking for candidates for a Customer Support role in Langley, Canada. This position requires at least one year of customer service experience and offers base pay between $17 to $20/hr along with performance-based incentives. You will assist customers with technical issues and track information in databases. The role allows for flexible work-from-home arrangements and includes comprehensive benefits. Join a company that promotes career growth from within and values diversity and inclusion.

Benefits

Flexible work-from-home arrangement

Comprehensive benefits including medical, dental, and vision insurance

Paid time off

DailyPay enrollment option

Qualifications

• Minimum of 1 year of customer service experience is required.
• Candidates must have open availability for work shifts.
• Proficiency in fast-paced multi-tasking is necessary.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver exceptional customer experiences.

Skills

Customer service experience

Strong computer navigation skills

Ability to work in a team

Education

High school diploma or GED

Job description

Employer Industry: Customer Service in the Automotive Sector

Why consider this job opportunity

• Base salary range of $17-$20/hr, plus performance-based incentives
• Opportunity for career advancement with 80% of management promoted from within
• Flexible work-from-home arrangement
• Comprehensive benefits including medical, dental, and vision insurance, paid time off, and paid training days
• DailyPay enrollment option to access pay early
• Participation in diverse company networking groups and health and wellness programs

What to Expect (Job Responsibilities)

• Provide inbound customer support using a call flow guide
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver exceptional customer experiences

What is Required (Qualifications)

• Minimum of 1 year of customer service experience
• Open availability for work shifts
• High school diploma or GED
• Ability to work in a quiet, distraction-free home environment
• Strong computer navigation skills and proficiency in fast-paced multi-tasking

How to Stand Out (Preferred Qualifications)

• Experience with customer service in the automotive industry
• Proficiency in new technologies and software applications
• Previous experience working remotely
• Strong interpersonal skills and ability to work in a team environment

#CustomerService #AutomotiveIndustry #RemoteWork #CareerGrowth #DiversityAndInclusion

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