Customer Service Rep

Carquest-Auto-Parts; Collingwood; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

RRSP with employer contribution

Job summary

Advance Auto Parts is hiring for an advanced level DIY sales role. The associate will apply expert knowledge of DIY automotive systems and parts to resolve issues for customers, both in-store and via online orders or phone.

You will source from multiple channels and maintain inventory accuracy and store cleanliness. The ideal candidate demonstrates GAS3 selling, strong English communication, and ability to operate POS and parts lookup systems.

Qualifications

• High school diploma or GED required.
• ASE certification preferred but not required.
• 3–5 years of automotive parts experience is expected.
• Ability to read and interpret catalogs and safety procedures; strong English communication.

Responsibilities

• Provide best-in-class customer service and DIY issue resolution.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as testing, battery installation, and wiper installation.

Skills

GAS3 selling

Advanced product knowledge

Customer service

Inventory management

Diagnostic testing

Safety knowledge

POS systems

Parts lookup

Education

High school diploma or GED

ASE certification preferred

Tools

POS systems

Parts lookup systems

Diagnostic equipment

Job description

Job DescriptionAdvanced level DIY sales position with expert knowledge of DIY business. The role has expert knowledge of store operations, advanced automotive system knowledge and parts knowledge. This role is responsible for providing advanced automotive problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.Primary Responsibilities• Best in class customer service and DIY issue resolution• Provide GAS3 selling experience for all DIY customers including walk-in, on-line orders and phone• Achieve personal / store sales goals and service objectives• Manage DIY services including testing, battery installation, wiper installs, etc.• Ensure high standards of customer service and store appearance standards• Key holder responsibilities (task assignment and completion, safety, open/close duties)Secondary Responsibilities• Assist in store inventory processes including POGs, truck put away, shoot outs, cycle counts, back stock, etc.• Back Up to Professional services• Store Cleanliness including floors, bathrooms, facing, dusting, parking lotSuccess Factors• Advanced selling skills (GAS3) for DIY• Friendly communication• Ability to locate and stock parts• Safety knowledge and skills• Operating inventory systems and store equipment• Parts and automotive system knowledge skills• Operating POS and Parts lookup systems• Expert at testing and diagnostic equipment for DIY services• ASE P2 certified or ASE ready equivalent• Advanced solution, project and product quality recommendation ability• Advanced parts lookup and sourcingEssential Job Skills Necessary for Success as a Retail Parts Pro• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence• Understand and execute instructions furnished in written, oral, or diagram form• Successfully complete the Parts Knowledge Assessment• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals• Use Microsoft software effectively (Word, Excel required)• Strong organizational skills• Ability to work an assortment of days, evenings, weekends and holidays as neededPrior Experience that Sets a Retail Parts Pro up for Success• 3-5 years of prior automotive parts experience• Proven sales ability with past experience in fulfillment of customer transactionsEducation• High school diploma or general education degree (GED)Certificates, Licenses, Registrations• ASE certification preferred, but not requiredPhysical DemandsThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions while performing such tasks as installing batteries and wiper blades. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.Compensation Range: The range of expected compensation for this role is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Please review some of our benefit highlights!Opportunity to work for one of the largest after-market auto parts provider in North AmericaVisibility to career growth opportunities across the entire Advance Auto Parts organizationUnlock earning potential with monthly or annual performance bonuses—eligibility varies by role.Access to a robust online training system for personal or leadership developmentA rewarding organizational culture through our team member recognition programGroup health, dental, disability and life insurance coverageEmployee discountsFinancial benefits including group RRSP with employer contribution and discounted stock purchase plans for all permanent team membersPlease be advised that this job posting is for an existing vacancy within Advance Auto Parts.