Customer Service / Project Co-ordinator

RSB LOGISTIC INC; Saskatoon; On-site; CAD 40,000 - 55,000; Full time

Job summary

A logistics company in Saskatoon is seeking a self-motivated individual to join the Customer Service Team. This role involves coordinating projects and maintaining customer satisfaction through effective communication. Candidates should have prior customer service experience and strong teamwork skills. Knowledge of Microsoft Office is essential. Join us to manage projects and identify new business opportunities.

Qualifications

• Self motivated, people-oriented, persistent, energetic, honest, and sincere.
• Able to work effectively in a team environment.
• Prior customer service and direct customer sales experience required.
• Experience in road transportation is an asset.
• Organized with attention to detail.

Responsibilities

• Coordinate and oversee Key Account projects.
• Promote effective communication between departments.
• Maintain high customer satisfaction levels.

Skills

Customer service skills

Verbal communication

Written communication

Teamwork

Education

Secondary education in business or related discipline

Tools

Microsoft Office

Job description

Job Description

Job Description

RSB LOGISTIC is seeking a self-motivated, people-oriented individual with strong leadership skills and an eye for detail to compliment the Customer Service Team in our road transport division.

RSB LOGISTIC is a full-service logistic group using both owned and contracted resources. Services include overseas shipping, road transportation, freight forwarding services and warehousing / storage. RSB is committed to the ISO 9001 : 2015 Quality Management System and every function within the organization has safety and customer satisfaction as its highest priority.

This position is based in our Saskatoon office and responsibilities include :

Responsibilities

• Coordinating / overseeing Key Account projects Identifying / coordinating immediate sales / load requirements with the Operational Projects Supervisor and Operations Team
• Promoting effective communication between other departments Maintaining regular contact with customers to determine immediate and future needs
• Maintaining high customer satisfaction levels Identifying means of improving ongoing processes and preparing incident and non-conformance reports as required with appropriate follow up

Requirements include :

Qualifications

• Self motivated, people-oriented person, persistent, energetic, honest and sincere
• Able to work effectively and contribute within a team environment and strong verbal / written communication skills
• Prior customer service and direct customer sales experience is required
• Experience and knowledge of road transportation is an asset
• Knowledge of the Microsoft Office environment is required
• Secondary education in business or related discipline is preferred
• Organized with an attention to detail attribute and timely in completing required paperwork

If you have the desire and drive to manage ongoing projects while identifying new business opportunities, then you are the person we are looking for.

Thank you for your interest. Only those individuals selected for an interview will be contacted.