Customer Service Officer (Training Centre, immediate vacancy)

Trust Recruit; Alberta; On-site; CAD 60,000 - 80,000; Part time

Job summary

An educational recruitment firm in Canada is seeking candidates for administrative roles to handle course registration, scheduling, and student record maintenance. Strong communication and problem-solving skills are essential. The role involves working with the academic team to ensure smooth class delivery and participating in school events. Supportive and pleasant attitudes are required. Flexible working hours from Wed to Fri are part of the role.

Qualifications

• Prior experience in customer service, education, or administrative roles preferred.
• Pleasant personality with a positive and professional attitude.

Responsibilities

• Handle course registration and scheduling efficiently.
• Provide professional information about school programs and schedules.
• Maintain and update student records in the system.
• Assist in preparing documents and reports.
• Work closely with academic and operations teams.

Skills

Customer service experience

Strong communication skills

Interpersonal skills

Problem-solving skills

Proficient in Microsoft Office

Job description

Overview

Handle course registration, scheduling, and payment matters efficiently and accurately.

Provide clear and professional information about school programs, schedules, and promotions.

Support the coordination of classes, teachers’ schedules, and classroom arrangements.

Maintain and update student records and attendance in the system.

Assist in preparing documents, reports, and other administrative duties.

Follow up with students and parents for feedback and ensure customer satisfaction.

Work closely with the academic and operations teams to ensure smooth class delivery.

Handle ad-hoc duties and school events when required (e.g. open houses, workshops, parent-teacher meetings).

Job Requirements

• Prior experience in customer service, education, or administrative roles preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Proficient in Microsoft Office and comfortable with computer-based systems.
• Pleasant personality with a positive and professional attitude.

Working hours

Wed-Fri rotating shift : 1.30pm-9.30pm, 1pm-9pm or 2.30pm-8.30pm

How to apply

Interested applicants, please click on “Apply Now”. We regret only shortlisted candidates will be notified.

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