Customer Service Officer [DTL]

SBS Transit; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A transportation service provider in Alberta is looking for a Train Operator to drive passenger trains and ensure safety compliance. Candidates should have a minimum of 5 credits GCE 'O' Levels and ideally 2 years’ experience in service or retail. You will assist passengers and handle emergencies while adhering to procedures. Shift work, including weekends and public holidays, is required.

Qualifications

• Less than 200 cm height reach required.
• Willing to perform shift work, including weekends and Public Holidays.
• Minimum 2 years' working experience in the service or retail industry.

Responsibilities

• Drive passenger trains and perform emergency train operator duties.
• Monitor train performance and resolve defects per guidelines.
• Respond to inquiries about routes, fares, and transport connections.

Skills

Interpersonal skills

Ability to work with people

Ability to identify colours

Education

Minimum 5 credits GCE 'O' Levels

Job description

Train Operations

• Drive passenger trains and perform emergency train operator duties.
• Monitor train performance and resolve defects per guidelines.

Passenger Assistance

• Respond to inquiries about routes, fares, and transport connections.
• Help passengers with special needs board and alight safely.

Safety and Compliance

• Monitor stations and equipment for irregularities and address issues.
• Ensure passengers follow transit regulations.
• Handle emergencies (e.g., fire, train defects, passenger incidents) safely and efficiently.

Communication

• Coordinate with the control center and passengers using communication equipment.

Qualifications and Procedures

• Maintain necessary certifications and adhere to operational procedures and manuals.

Responsibilities include performing other duties as directed by superiors.

Requirements:

• Minimum 5 credits GCE 'O' Levels
• Able to reach the height of 200 cm with both hands
• Willing to perform shift work, including weekends and Public Holidays
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Ability to identify colours

We are an equal opportunities employer.