customer service manager - retail

Government of Canada; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A government agency in Victoria is seeking a skilled manager to oversee daily operations in a retail setting. The ideal candidate will have a college certificate and 3-5 years of relevant experience. Key responsibilities include managing staff, planning operations, and ensuring customer satisfaction. Attention to detail and strong interpersonal skills are essential for success. This role is on-site only, with no remote options available.

Benefits

Dental plan

Health care plan

Qualifications

• 3-5 years of experience in a management role.
• Ability to supervise staff effectively.
• Proficient in handling customer complaints and operational issues.

Responsibilities

• Direct and control daily operations.
• Manage staff and assign duties.
• Plan budgets and monitor revenues.

Skills

Adaptability

Analytical

Creative

Attention to detail

Client focus

Education

College certificate or diploma (1-2 years)

Tools

Point of sale system

Word processing software

Database software

Business diagram software

MS Outlook

Job description

Overview Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Retail business
• Window coverings
• Office

Responsibilities Tasks

• Direct and control daily operations
• Evaluate daily operations
• Plan and organize daily operations
• Manage staff and assign duties
• Implement price and credits policies
• Locate, select and procure merchandise for resale
• Develop and implement marketing strategies
• Plan budgets and monitor revenues and expenses
• Determine staffing requirements
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Recruit, hire and supervise staff and/or volunteers
• Conduct performance reviews
• Supervise office and volunteer staff
• Supervisory Experience

Supervision

• 3-4 people
• 5-10 people

Experience and specialization Computer and technology knowledge

• Point of sale system
• Word processing software
• Database software
• Business diagram software
• Electronic mail
• Spreadsheet
• Adobe Acrobat Reader
• MS Outlook

Area of specialization

• Awnings

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Sitting
• Combination of sitting, standing, walking

Personal suitability

• Adaptability
• Analytical
• Collaborative
• Creativity
• Efficiency
• Energetic
• Goal-oriented
• Hardworking
• Integrity
• Outgoing
• Positive attitude
• Proactive
• Quick learner
• Time management
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Interpersonal awareness
• Judgement
• Organized
• Team player
• Maturity
• Patience
• Resourcefulness
• Ability to multitask

Benefits Health benefits

• Dental plan
• Health care plan