Customer Service Manager

Walmart; North Grenville; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading retail corporation in Canada is seeking a Front End Coordinator to enhance customer experience and ensure compliance with operational standards. This role includes supervising associates, overseeing transactions, and ensuring safe work procedures. Applicants must be 16 or older. The successful candidate will play a crucial role in promoting company programs and maintaining a positive atmosphere for customers and associates.

Qualifications

• Age - 16 or older

Responsibilities

• Coordinate Front End operations to provide exceptional customer service.
• Ensure safe work processes and emergency procedures are followed.
• Handle customer and Associate concerns and provide guidance as required.
• Monitor all Front End associates ensuring proper coverage.
• Provide training to Associates on systems and Company procedures.
• Oversee purchase, return and exchange transactions.
• Ensure all EAS systems are functioning to standard.
• Prepare registers for opening and closing daily.

Job description

Overview

Position Summary... Coordinate Front End operations to provide exceptional customer service, ensuring a positive shopping experience and driving customer loyalty. Ensures compliance with Company programs, while maintaining operational standards. What you\'ll do...

Responsibilities

1. Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
2. Handle customer and Associate concerns and provide guidance as required.
3. Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as providing assistance to outlying registers.
4. Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, safety.
5. Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
6. Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
7. Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
8. Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or older

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Location

340 Colonnade Dr, Kemptville, ON K0G 1J0, Canada

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