Customer Service Manager

Bunzl Canada; City of Moncton; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading distribution company in Moncton is seeking a skilled Customer Service Manager. You will lead a team, ensuring high service standards and addressing customer concerns. The ideal candidate has extensive customer service experience and a strong leadership background. This role offers competitive compensation and career development opportunities.

Benefits

Competitive compensation

Benefits

Career development opportunities

RRSP Match

Performance incentives

Qualifications

• 5+ years experience in customer service or relevant business experience.
• Minimum of 1 year previous supervisory experience.
• Must be team oriented and dependable.

Responsibilities

• Oversee training and development of Customer Service Representatives.
• Monitor overall performance to ensure compliance.
• Handle escalated customer interactions for concerns and complaints.

Skills

Customer service experience

Leadership

Communication skills

Planning and organizational skills

Problem solving skills

Multi-tasking

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

AS400

Job description

The Customer Service Manager is responsible for the day-to-day management of the Customer Services Department. The CSM will provide leadership and direction to the Customer Service Representatives to ensure that an excellent standard of service is provided to all internal and external customers.

Responsibilities

• Responsible for overseeing the training and development of Customer Service Representatives
• Monitors the overall performance of staff to ensure compliance with policies, practices and approved customer service processes
• Responsible to maintain the department's relationships with both internal and external customers with exceptional service
• Responsible for escalated customer interaction on customer problems, concerns and complaints
• Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
• Act as back-up to Customer Service Representatives as required
• Other duties as assigned

Requirements

• High School diploma or equivalent, Bachelor's degree preferred
• 5+ years experience in customer service or relevant business experience is required; preferably in a distribution environment
• Minimum of 1 year previous supervisory experience, preferably in a call center and/or distribution environment
• Must possess executive level communication skills with proficient PC skills to include Microsoft Office
• Must possess strong planning, organizational and time management skills, as well as strong problem solving skills
• Must be team oriented, dependable and a strong leader
• Must be able to multi-task with the ability to change direction quickly and often
• AS400 experience is highly preferred

Who We Are

Bunzl Canada Inc. (bunzlcanada.ca) provides the cleaning and hygiene products, food and retail packaging, safety products and industrial supplies that keep over 45,000 Canadian businesses running, every day. With over 1100 employees, we are one of the largest, most successful global companies in Canada with a long-standing track record of retaining, developing, and investing in our people.

What We Believe

Bunzl believes in the Power of People. We put our people first.

• We believe through diversity we build strength.
• We believe that an entrepreneurial spirit provides endless possibilities.
• We believe that together we can achieve anything.
• We believe through innovation we can find dynamic solutions.
• We believe that motivated people create happy customers.
• We believe everyone counts at Bunzl.
• We believe that when you join our team, your potential is unlimited.

At Bunzl, we believe in you!

What’s in it for you?

Come showcase what you can do in a fast-moving, evolving company that provides competitive compensation, benefits, RRSP Match, Share Save (Stock) opportunities, performance incentives and career development opportunities. You’ll find the support, leadership, and workplace culture you need to achieve your full potential. When you are successful, we are successful! At Bunzl, we don’t just say our people are our greatest asset, we really mean it. Let’s talk about your future.

Interview guidance

Bunzl is an Equal Opportunity Employer committed to fostering an inclusive and accessible environment reflecting the diversity of the communities in which we operate. If requested, we will provide reasonable accommodation during the recruitment process for persons with disabilities.

Only applicants moving forward in the process will be contacted