Customer Service Manager

SecondShop; Brampton; On-site; CAD 65,000 - 95,000; Full time

Job summary

A customer service firm in Brampton, Ontario is looking for a Customer Service Manager to lead teams and implement effective service strategies. The role demands strong leadership skills and experience in customer service management. Candidates should have a bachelor's degree in business administration and proven problem-solving abilities. The position offers a salary range from $65,000 to $95,000 annually along with a competitive benefits package and opportunities for career growth.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth and career development

Employee discounts

Qualifications

• Bachelor's degree in business administration or a related field is required.
• Several years of experience in customer service or management.
• Strong communication, leadership, and problem-solving skills.

Responsibilities

• Lead and mentor a team of customer service agents.
• Develop and implement customer service strategies.
• Train staff and monitor performance metrics.
• Resolve escalated customer issues and manage complaints.
• Analyze customer feedback and improve service delivery.

Skills

Communication

Leadership

Problem-solving

Multitasking

Education

Bachelor's degree in business administration or a related field

Job description

Customer Service Manager – Brampton, Ontario

Explore customer service manager positions in Brampton, Ontario, where opportunities abound for skilled professionals. These roles involve leading teams, implementing customer service strategies, and ensuring customer satisfaction.

Brampton's customer service sector includes diverse industries, from retail and finance to technology and healthcare. Customer service managers are responsible for training staff, monitoring performance metrics, and resolving escalated customer issues. They also analyze customer feedback to improve service delivery and enhance the overall customer experience.

A bachelor's degree in business administration or a related field is often required. Employers usually seek candidates with several years of experience in customer service or management. Strong communication, leadership, and problem‑solving skills are important.

Typical salary range: $65,000 – $95,000 per year. Benefits and bonuses may also be included.

Key Responsibilities

• Lead and mentor a team of customer service agents.
• Develop and implement customer service strategies.
• Train staff and monitor performance metrics.
• Resolve escalated customer issues and manage complaints.
• Analyze customer feedback and improve service delivery.
• Ensure customer satisfaction while meeting business goals.

Qualifications

• Bachelor's degree in business administration or a related field.
• Several years of experience in customer service or management.
• Strong communication, leadership, and problem‑solving skills.
• Ability to manage multiple tasks in a fast‑paced environment.

Benefits and Compensation

Competitive pay, comprehensive benefits package, opportunities for growth and career development, supportive team environment, employee discounts.

How to Apply

Submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.