Customer Service Lead – Front End Ops & Training

Walmart; London; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in London, Ontario, is seeking a Customer Service Manager who will coordinate front end operations and provide exceptional customer service to ensure a positive shopping experience. The role involves handling customer concerns, training associates, and ensuring compliance with company standards. The minimum pay starts at $18.55, depending on experience. This position requires candidates to be at least 16 years old. Join us to thrive in the exciting world of retail.

Qualifications

• Must be 16 years or older.

Responsibilities

• Ensure safe work processes are followed.
• Handle customer and Associate concerns.
• Monitor Front End associates for proper coverage.
• Provide training on systems and procedures.
• Oversee purchase, return, and exchange transactions.
• Ensure EAS systems function to standard.
• Prepare registers for opening and closing.
• Promote company-sponsored programs.

Job description

A leading retail company in London, Ontario, is seeking a Customer Service Manager who will coordinate front end operations and provide exceptional customer service to ensure a positive shopping experience. The role involves handling customer concerns, training associates, and ensuring compliance with company standards. The minimum pay starts at $18.55, depending on experience. This position requires candidates to be at least 16 years old. Join us to thrive in the exciting world of retail.