CUSTOMER SERVICE EXECUTIVE

ATC - Applied Total Control Treatment; Alberta; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading surface finishing company in Alberta is seeking a Customer Service Representative. You will handle customer inquiries, collaborate with logistics and sales teams, and ensure high levels of customer satisfaction. A minimum of 2 years experience in customer service and a diploma in a related field are required. Proficiency in Microsoft Office and ERP systems is essential. The role offers opportunities for growth in a dynamic environment.

Qualifications

• Minimum 2 years of experience in customer service.
• Proficient in Microsoft Office and ERP systems.
• Able to work independently in a fast-paced environment.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Handle and resolve customer complaints efficiently.
• Track delivery progress with the logistics team.
• Collaborate with Sales and Production Departments.

Skills

Customer service

Communication

Problem-solving

Team collaboration

Time management

Education

Diploma in Business Administration or related field

Tools

Microsoft Office

ERP Systems

Job description

Company Overview

We are a leading surface finishing company specialising in electroplating and anodizing for precision components used in electronics, aerospace, automotive, and general engineering industries.

Key Responsibilities

• Serve as the primary contact point for customer inquiries, service requests, feedback, and complaints through phone, email, and face-to-face communication.
• Identify and understand customer needs, providing timely and effective solutions or escalating issues to the right departments.
• Handle and resolve customer complaints efficiently to ensure customer satisfaction.
• Track delivery progress and coordinate with the logistics team to ensure timely delivery updates.
• Collaborate with the Sales Department to manage customer inquiries, quotations, and follow-ups.
• Work closely with the Production Department to plan and oversee logistics activities, ensuring orders are processed accurately and delivered on schedule.
• Use the ERP system to record, monitor, and update job statuses.
• Coordinate with the Accounts Receivable team to ensure all necessary documents are submitted for billing and invoicing.
• Maintain accurate records of all customer interactions and job-related documents.
• Assist in preparing reports, audits, and departmental reviews.
• Perform other duties or special assignments as directed by management to support business operations or projects.

Requirements

• Min Diploma in Business Administration, Logistics, Supply Chain Management, or any related field.
• Minimum 2 years of experience in customer service
• Proficient in Microsoft Office (Word, Excel, Outlook) and ERP systems.
• Able to work independently and manage multiple tasks in a fast-paced, deadline-driven environment.
• A strong team player who is collaborative, adaptable, and committed to achieving team objectives and delivering customer satisfaction