Customer Service Department Manager - Full Time

Longos; Toronto; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Flexible benefits

Career advancement opportunities

Team-oriented culture

Rewards for team members

Job summary

Longo's is seeking a Customer Service Manager to lead the Customer Service department in a fast-paced retail environment in Vaughan, Ontario. The role focuses on hiring, coaching, and mentoring team members while ensuring superior customer service and sales growth.

You will uphold health and safety standards, staff training, and store merchandising, while driving initiatives to meet company objectives and respond to local market conditions.

Qualifications

• Minimum of 2 years experience in a customer service department with Management experience
• Strong computer skills and ability to quickly learn new systems
• Understanding of Employment Standards, WHMIS, Food Safety and Loss Prevention practices
• Ability to role model and inspire behaviour consistent with our values
• Strong coaching and mentoring skills
• Ownership to resolve issues with a sense of urgency
• Effective communication and listening skills
• Strong creativity skills and ability to create eye catching displays

Responsibilities

• Hire, motivate and mentor Team Members
• Lead, coach and train Team Members to maintain the highest level of productivity and engagement
• Resolve Team Member and customer issues as they arise
• Be committed to maintaining merchandising and operational standards
• Uphold company policies and procedures including health & safety, food safety and loss prevention and hold your team accountable to maintain set standards
• Implement initiatives that support company objectives
• Monitor local competitors and react to local market conditions
• Provide exceptional customer service to all Team Members, Customers and Vendors

Skills

Team leadership

Customer service

Coaching

Communication

Problem solving

Tools

CRM software

MS Excel

Job description

We are looking for a Customer Service Department Manager - Full Time who is passionate about food and enjoys working in a fast paced, team environment!

Are you a talented, passionate leader with a proven record of providing excellent customer service and growing sales?

If so, come join our growing team!

Position: Customer Service Manager - Full Time

This is your opportunity to advance your career in a leadership role. As the Customer Service Manager, you will manage the Customer Service department to ensure that the department is prepared for daily operations.

What you’ll do:

• Hire, motivate and mentor Team Members
• Lead, coach and train Team Members to maintain the highest level of productivity and engagement
• Resolve Team Member and customer issues as they arise
• Be committed to maintaining merchandising and operational standards
• Uphold company policies and procedures including health & safety, food safety and loss prevention and hold your team accountable to maintain set standards
• Implement initiatives that support company objectives
• Monitor local competitors and react to local market conditions
• Provide exceptional customer service to all Team Members, Customers and Vendors

What we are looking for:

• Minimum of 2-years- experience in a customer service department with Management experience
• Strong computer skills and ability to quickly learn new systems
• Understanding of Employment Standards, WHMIS, Food Safety and Loss Prevention practices
• Ability to role model and inspire behaviour consistent with our values
• Strong coaching and mentoring skills
• Ownership to resolve issues with a sense of urgency
• Effective communication and listening skills
• Strong creativity skills and ability to create eye catching displays

Work Environment:

• Work is performed in a store retail environment
• Must be available to work days, evenings and weekends
• Travel is required to support off-site events

Why join our team?

• Competitive wages and flexible benefits
• Opportunity to advance your career
• A team that cares and treats you like family
• Culture of teamwork and collaboration
• Celebrates and rewards our Team Members

Longo's is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

If you require accommodation, please contact the Human Resources Coordinator at:

Telephone: [phone]

Email: [e-mail]

Mail: 8800 Huntington Road, Vaughan, ON, L4H 3M6