Customer Service Customs & Logistics

Honda Canada Inc.; Alliston; On-site; CAD 45,000 - 60,000; Full time

Job summary

A North American automotive company located in Alliston, Ontario, is seeking a Customer Service Representative for Customs & Logistics. The role involves providing administrative support, customer interactions, tracking shipments, and preparing customs documentation. Ideal candidates will have strong customer service skills and 2 years of experience in a customs/logistics role. A College Diploma in Administration or related field is preferred, alongside proficiency in Microsoft Office and SAP.

Qualifications

• Minimum 2 years experience in customs/logistics role.
• Strong attention to detail and problem-solving abilities.
• Ability to work under tight deadlines.

Responsibilities

• Provide customs and logistics administrative support.
• Execute customer interactions via phone or email.
• Prepare customs paperwork and ensure compliance.

Skills

Customer service experience

Microsoft Office skills

Analytical skills

Education

College Diploma in Administration and/or Customs/Logistics & Transportation

Tools

SAP

Job description

Honda has a clear vision for the future in 2040, and it’s a joyful one. We are looking for people with the individual skills, courage, persistence, and dreams that will help us reach our future-focused goals. We are seeking diversity of thought and experience to drive innovation and help us make fully informed decisions. Honda Trading Corporation, the exclusive global trading arm of Honda, supporting Honda's global business efforts by finding marketing products to sell in Japan. Honda Trading's global offices operate in 28 locations in 20 countries, with more than 2,000 associates dedicated to finding "best fit" solutions to our customers' changing and evolving business needs. Since its founding in 1972, HT has evolved into a multi-billion-dollar international import-export organization, providing vital services based on unparalleled knowledge and experience to HT customers in the global marketplace.

Honda Trading Canada (HTC) was established in 1990, with the Canadian Head Office located in Alliston, Ontario. HTC is a 100% subsidiary of Honda Trading America. Honda Trading Canada procures and delivers products all over the world. As a fully licensed Customs Broker with a dedicated Logistics group, we are able to handle the most complex import and export challenges of our business partners. At Honda Trading Canada, our unique approach and hands-on atmosphere give you the opportunity to learn through doing, ownership, responsibility, and autonomy.

Accommodation

Honda Trading Canada Inc. is committed to providing accommodation in its recruitment processes to applicants with disabilities, upon request. The accommodation provided will take into account the applicant’s accessibility needs. If you require accommodation at any time during the recruitment process or in order to successfully submit your application, please email Human Resources at [e-mail]

Scope Of Position

The Customer Service Representative (CSR) – Customs & Logistics will provide both customs and logistics administrative support to our Customs Specialist team. The CSR role will involve administrative support as required by the Supervisor and/or Manager.

Principal Functional Responsibilities

• Customer Service - Execute valued customer/supplier interactions through phone or email communication.
• Escalate as needed to Account Representative for appropriate resolution.
• On-Time Delivery - Track shipments in excel and Transportation Management System (TMS).
• Expedite shipments as necessary by discussing with customers/ suppliers and Account Reps to ensure delivery will meet requested delivery date and updating databases accordingly.
• Processing and tracking of KD Container shipments to Honda Motor, Japan, for Honda of Canada Manufacturing.
• Documentation - Prepare customs paperwork for broker and ensure compliance with customs clearance using CERS application as required.
• Generate reports for Customs Specialists and process Courier Shipments within System. Daily, complete customs spreadsheets daily, locating information as required to ensure efficient month-end closing.
• Administrative Processing – Weekly invoicing including set up of sales orders, purchase orders and billing documents within SAP. Prevent carryover of any accrued costs from prior month through review of Accounts Payable (AP) and perform reconciliation activity to avoid aged AP.
• Keep reporting current by reviewing Accounts Receivable (AR) and action activity to ensure timely receipt of payment for all AR.
• Month End - Ensure clean, accurate and timely reporting to ensure integrity of financial reporting.
• Monthly, prepare month end reports within the scheduled timeline, issue reports to team members (Account Reps & Supervisor) for appropriate level of analysis and SOX compliance.
• Compliance - As the one point of contact for the logistics department, co-ordinate any required compliance activity such as but not limited to SOX, contract request forms

Position Profile And Qualifications

• Personal Computer skills using Microsoft Word, Excel, PowerPoint, and general database entry
• SAP experience is an asset
• Strong customer service experience
• 2 years’ experience in customs/logistics role
• College Diploma in Administration and/or Customs/Logistics & Transportation
• Strong interpersonal, analytical, reasoning, and persuasive skills
• Ability to work independently and multitask
• Strong eye for detail, ability to identify and resolve issues independently
• Must be a team player
• Ability to work under tight deadlines in a fast-paced environment

Relationship Responsibilities

• Develops and maintains good working relationships and all members of the team.
• Develops and maintains good working relationships within HTC as well as all other internal and external stakeholders.
• Develop, establish, and maintain good working relationships with HTC suppliers, customer, partners, consultants, stakeholders and other network contacts.
• Enjoys team-building approach of management and department - shares results.