Customer Service Coordinator - 12 Month Contract

TJX Canada – Winners, Marshalls, HomeSense; Mississauga; On-site; CAD 52,000 - 73,000; Full time

Benefits offered by this job

Associate discounts

Training & development

Benefits package

Well-being resources

Job summary

TJX Canada is seeking a Customer Service Coordinator for a 12-month contract to support Winners, HomeSense, and Marshalls stores nationwide. You will respond to inquiries, resolve issues, and collaborate with internal partners to enhance customer loyalty while delivering high-quality service in a fast-paced retail environment.

Ideal candidates have a minimum of 2 years in customer service, strong communication skills, and a college or bachelor’s degree in Retail or Business Management.

Qualifications

• Minimum of 2 years in customer service function.
• College Diploma or Bachelor's Degree in Retail or Business Management preferred.
• Strong interpersonal and communication skills; bilingualism an asset; ability to develop relationships with internal and external partners.

Responsibilities

• Respond to customer inquiries and resolve issues to deliver exceptional service.
• Liaise with stores to investigate opportunities and respond with action plans for resolution.
• Review and approve with Supervisor: authorization and monetary compensation; document cases in the customer service database.

Skills

Customer service

Communication

Bilingualism

Education

Retail or Business Management degree

Job description

TJX Canada

At TJX Canada, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-winners, HomeSense, and Marshalls, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer. Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals.

Job Description

We're looking for a Customer Service Coordinator - 12 Month Contract to join our team and play a key role in supporting customers across WINNERS, HomeSense, and Marshalls stores throughout Canada. In this role, you'll respond to and resolve customer inquiries and concerns while delivering exceptional service experiences that strengthen customer loyalty. You'll collaborate with internal teams in a fast-paced, customer-focused environment where your problem-solving and communication skills will make a meaningful impact. This is a great opportunity to gain valuable retail and customer experience expertise with one of Canada's leading off-price retailers.

Why Work With Us

• We value integrity, respect, and teamwork, encouraging a unique and inclusive culture.
• Enjoy Associate discounts at our stores, available to you and eligible family members.
• Comprehensive training and development resources designed to help you learn, grow, and succeed.
• Immediate access to our Group Benefits package, Associate & Family Assistance Program, and various well-being resources.

What You'll Do

• Responsible for effectively and efficiently responding to customer inquiries, resolving any conflicts or challenges that have been identified.
• Liaise with stores to investigate customer opportunities and/or respond to inquiries by communicating action plan to ensure amicable customer resolution.
• Review and approve with Supervisor: authorization, monetary compensation to customers, documenting information within customer service database, keeping team members informed of cases as they arise.
• Provides feedback on customer experiences received with Supervisor to share with internal partners, including but not limited to Loyalty, Marketing, Systems, Loss Prevention, Store Operations.

About You

• College Diploma or Bachelor's Degree in Retail or Business Management preferred.
• Minimum of 2 years in customer service function.
• Strong interpersonal and communication skills; ability to read, write, communicate and interpret information accurately; bilingualism an asset; able to develop and build relationships with internal and external partners / team members; customer service skills including efficiently and effectively responding to inquires or resolving any conflicts or problems that might arise.

Posting Details

• Posting End Date: October 6th. 2026.

Additional Information: Candidates aged 18 and over will be required to undergo a criminal record check as part of the hiring process. This job posting is for an existing position vacancy within our organization. TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.

Address

60 Standish Court

Location

CAN Home Office Mississauga ON

Salary Range: CAD $ 52,230.00-$73,122.00 /year *This represents the expected hiring range and may not represent the full pay range for the position. The salary offered may be higher than the posted range depending on several factors such as relevant skills, qualifications, and experience.