Customer Service Coordinator

Arsenault; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A home renovation company in Toronto is seeking a Customer Service Coordinator. The role involves providing exceptional customer service by managing client communication, updating sales schedules, and ensuring appointments are confirmed. Candidates should have great computer skills, the ability to handle customer service calls, and a professional demeanor. This position requires attention to detail and the ability to work effectively both independently and as part of a team.

Responsibilities

• Update sales schedule using Salesforce and Outlook daily.
• Call clients daily to confirm their appointments.
• Ensure full sales calendar for each sales rep for the next 3 days.
• Maintain good customer communication with all clients.
• Follow up with clients for documents and confirmations.
• Check emails and answer incoming calls related to scheduling.
• Reply to clients on social media platforms.
• Rebook clients when required.
• Assist the manager as needed.

Skills

Great computer knowledge (Excel, Word, Power Point, Outlook)

Ability to learn new computer skills quickly

Great communication and interpersonal skills

Professional and ability to handle customer service calls

Good negotiation skills with customers

Ability to work under pressure

Detail oriented

Ability to work alone and as part of a team

Job description

About the job Customer Service Coordinator

Arsenault provides quality Basement, bathroom and kitchen renovations and finishing services throughout Canada. We pride ourselves in our commitment to quality products and execution and the highest ratings for customer satisfaction.

Our team is on the lookout for exceptional talent. We have an opportunity for a Customer Service Coordinator who is driven by superior service.

Reporting to CS lead and Business Operations Manager your main responsibilities will be:

• Working with Salesforce and Outlook everyday to update sales schedule
• Calling clients daily to confirm their appointments
• Making sure that the sales calendar is full for each sales rep for the next 3 days
• Following up and maintain good customer communication with all clients
• Following up with clients for their documents and confirmation
• Checking emails and answering incoming calls related to scheduling
• Replying to clients on all our social media platforms
• Rebooking clients when required
• Assisting the manager from time to time as required

Skills

• Great computer knowledge (Excel, Word, Power Point, Outlook)
• Ability to learn new computer skills quickly
• Great communication and interpersonal skills
• Professional and ability to handle customers service calls
• Good negotiation skills with customers.
• Ability to work under pressure
• Detail oriented
• Ability to work alone and as part of a team