Customer Service Coordinator

Integrated Power Services; Regina; On-site; CAD 32,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

RRSP Employer Match

Bonus Incentives

Tuition Reimbursement Program

Medical, Dental and Vision plans

Employee Assistance Program (EAP)

Job summary

Integrated Power Services is seeking an Administrator to support the service center with excellent oral and written communication, accurate records, and courteous customer service.

You will handle phones, file documents, data entry, invoicing support, shipping arrangements, and maintain documentation for programs while working in a busy industrial environment.

Qualifications

• Experience in administration or customer service is preferred.
• Analytical, organizational and decision-making skills are important.
• Results-oriented and strong problem-solving abilities are valued.
• High attention to detail and accurate record-keeping are essential.
• Excellent oral and written communication skills are required.
• Proficiency with computers and basic software is expected.

Responsibilities

• Accurately complete and file documents to support smooth service center operations and provide courteous customer support.
• Answer phones and greet walk-in customers with a positive, supportive attitude.
• Maintain accurate files for customer and vendor accounts.
• Data entry for operations such as time, payables, and customer information.
• Maintain current documentation for programs like CIPS, COR, CSA.

Skills

Administration experience

Customer service

Analytical skills

Organizational skills

Problem solving

Attention to detail

Oral/Written communication

Computer skills

Job description

Excellent Oral/Written Communication

If you're searching for a place where you can grow, continue learning, and make a meaningful impact while still having time for the people and moments that matter most, welcome to Integrated Power Services! We believe your value extends far beyond your job title because the best work comes from people who feel supported, challenged, and fulfilled both professionally and personally. Here, you'll find opportunities to develop your career, work alongside exceptional teammates, and be part of a culture that recognizes that your life is worth just as much as your work—if not more. Because when people thrive, businesses thrive. If that sounds like the kind of place you've been looking for, we invite you to join us!

Responsibilities & Expectations

• Accurately complete and file documents to ensure smooth operations of the service center and maintain a high degree of customer support through courteous and prompt service.
• Answer phones and greet walk-in customers with positive and supportive energy.
• Keep accurate business files for customer and vendor accounts.
• Data entry for operations. Such as employee time entry, payable entries, customer information, etc.
• Maintain current documentation to support programs such as CIPS, COR, CSA and other programs.
• Maintain accurate training documentation for all service center staff.
• Assist with invoicing customers.
• Assist with shipping arrangements for customers.
• Ensure bills and invoices are filed properly for payment, follow up if noticing delays.
• Assist with invoicing and AR follow up if issues arise with customers.
• Enter expenses for administration staff when required.

Qualifications And Competencies

• Have relevant experience, ideally in administration role or customer service.
• Previous Industrial environment experience a plus.
• Analyzing, organizational and decision-making skills
• Result-orientated and problem-solving skills
• Strong attention to detail and ability to ensure accurate records
• Excellent Oral/Written Communication
• Effective computer skills

Who We Are

At IPS, we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 40,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits

• Paid Time Off (PTO)
• RRSP Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background Investigation.