Customer Service Coordinator

Northview Residential REIT; Iqaluit; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading residential property management company in Iqaluit is seeking a Customer Service Coordinator to enhance resident relations and ensure satisfaction. The ideal candidate will have proven customer service experience, strong conflict resolution skills, and excellent communication abilities. This role includes handling inquiries and conducting satisfaction surveys, contributing to a positive living environment for residents.

Benefits

Competitive pay

Extended health care including medical, dental, and vision coverage

Life insurance

Discounts on rent at properties

Vacation Travel Assistance for Northern employees

Qualifications

• Have a professional appearance, pleasant demeanor, and positive attitude.
• Proven experience in successfully dealing with and resolving conflict.
• Previous experience in Customer Service and performing administrative functions.
• Have a valid driver's license.
• Be willing and able to work irregular hours including evenings and weekends.
• Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment.

Responsibilities

• Set high customer service standards & ensure positive resident relations.
• Handle current resident inquiries, calls, and emails in a timely manner.
• Conduct Customer Satisfaction surveys to inbound and outbound Residents.
• Implement and manage the resident relation plan.
• Deal with evictions and tenancy board filings as required.

Skills

Conflict resolution

Customer service

Organizational skills

English communication

Job description

Overview

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a Customer Service Coordinator to join our Residential team in Iqaluit, NU. Reporting to the Operations Manager, this is a key customer service position within Northview\'s regions as they are tasked with building and maintaining relationships with our Residents, assisting in the effective and efficient retention of existing Residents, and ensuring that Resident issues are handled in a timely and professional manner. This role is pivotal in Northview being able to deliver value to its unitholders.

Responsibilities

• Setting high customer service standards & ensuring positive resident relations and resident satisfaction
• Makes recommendations for improving levels of Customer Service (including Street to Suite)
• Ensuring adequate inventory and usage of Resident communication supplies
• Appropriately handle current resident inquiries, calls, and emails in a timely manner
• Depending on the Region, review and or complete move-in and move-out reports and inspections
• Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
• Review market rents (in consultation with the Leasing Agent) and discuss adjustments to NPR Rents with the Regional Manager
• Conduct Customer Satisfaction surveys to inbound and outbound Residents
• Updating Resident database (Yardi)
• Update and maintain the accuracy of information on resident files and lease documentation
• Implement and manage the resident relation plan and provide suggestions on cost-effectively enhancing Resident Relations
• Ensure service of documents and annual inspections are dealt with as per NPR policies and local Residential Tenancy Act
• Following up on or inputting Resident Retention-related work orders
• Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required
• Backup to Leasing Agent and or Property Administrator as needed
• Other Resident and customer service-related duties as assigned by the Regional Manager

Qualifications

• Have a professional appearance, pleasant demeanor, and positive attitude
• Proven experience in successfully dealing with and resolving conflict
• Previous experience in Customer Service and performing administrative functions
• Have a valid driver\'s license
• Be willing and able to work irregular hours including evenings and weekends
• Possess excellent English communication skills
• Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment

Benefits

• Competitive pay
• Extended health care including medical, dental, and vision coverage
• Life insurance, drug coverage, and wellness programs
• Discounts on rent at Northview properties
• Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.